Emotional
Intelligence
What is
emotional intelligence?
Emotional
Intelligence (EI) is the ability to manage both your own emotions and
understand the emotions of people around you. (mhanational.org, 2023)
Another
definition found as follows, emotional intelligence (emotional quotient) is
ability to understand and manage your own emotions in positive ways to relieve
stress, communicate effectively, empathize with others, overcome challenges and
defuse conflict. Emotional intelligence helps you build stronger relationships,
succeed at work, and achieve your career and personal goals. (Segal J, et al 2023).
HRM & Emotional Intelligence
As a Human Resources professional, a critical function of their job is
to understand people and teams well. Emotional intelligence will allow them to
stand out in their job because they will be able to develop a positive
influence over others and show up fully for the employees they serve.
While there are many
skills that an HR professional should develop
throughout the course of their careers, perhaps the most important is emotional
intelligence. This refers to the ability to identify and understand one’s
emotions, along with the emotions of others.
(knowledgecity.com blog, 2023)
HR professionals should
be able to accept criticism and responsibility, being able to solve problems in
ways that work for everyone, having empathy for other people and
having
great listening skills are vital qualities for HRM. (Cherry K. 2023)
Why is emotional intelligence so important?
As
we know, it's not the smartest people who are the most successful or the most
fulfilled in life. You probably know people who are academically brilliant and
yet are socially inept and unsuccessful at work or in their personal
relationships. Intellectual ability isn't enough on its own to achieve success
in life, it's your emotional intelligence that will help you manage the stress
and emotions when you are facing any challenges at work. (Segal J, et al 2023)
Some tips to Improve Emotional Intelligence
Listen
If you want to understand what other people
are feeling, the first step is to pay attention. Take the time to listen to
what people are trying to tell you.
Empathize
Picking up on emotions is critical, but you
also need to be able to put yourself into someone else's shoes in order to
truly understand their point of view.
Reflect
The ability to reason with emotions is an
important part of emotional intelligence. Consider how your own emotions
influence your decisions and behaviors. When you are thinking about how other
people respond, assess the role that their emotions play.
(Cherry K. 2023)
My Opinion
When we are
not treated well, we feel bad and blame the concerned person or team to understand
and correct their attitude. But when it comes to others we are leased bothered,
though we call ourselves matured enough to manage everything. We have no idea
about the emotions of our own kind. When people point out our mistakes, we are
not intelligent enough to manage our own emotions.
References
Cherry
K. (2023). Emotional Intelligence: How We Perceive, Evaluate, Express, and
Control Emotions. [online]. Available from https://www.verywellmind.com/what-is-emotional-intelligence-2795423.
[Accessed on 09 August 2023].
knowledgecity.com blog, (2023). The Importance of Emotional Intelligence in HR. [online]. Available from https://www.knowledgecity.com/blog/emotional-intelligence-in-hr/. [Accessed on 09 August 2023].
mhanational.org, (2023). What is emotional intelligence and how does it apply to the workplace?. [online]. Available from https://mhanational.org/what-emotional-intelligence-and-how-does-it-apply-workplace#:~:text=Emotional%20Intelligence%20(EI)%20is%20the,%2C%20empathy%2C%20and%20social%20skills. (Accessed on 09 August 2023).
Segal J, et al (2023). Improving Emotional Intelligence (EQ). [online]. Available from https://www.helpguide.org/articles/mental-health/emotional-intelligence-eq.htm. [Accessed on 08 August 2023].
Emotional intelligence is comprised with important elements such as social skills, self awareness, self regulation, empathy and motivation. In my experience, I have seen that many well-educated and qualified employees fail in many instances due to lack of emotional intelligence.
ReplyDeleteEmotional intelligence refers to the ability to identify and manage one’s own emotions, as well as the emotions of others. Emotional intelligence is generally said to include a few skills: namely emotional awareness, or the ability to identify and name one’s own emotions; the ability to harness those emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same
ReplyDeleteEmotional intelligence is a very valuable tool in HRM. By gaining insight before something happens or takes place, the advantages or disadvantages of events can be identified and managed. Able to perceive, interpret, represent, control, evaluate etc.
ReplyDeleteNicely written blogs. Furthermore, when EI has an influence on HRM, work-life balance, employee satisfaction, and employee performance all increase. When these parameters improved, so did organizational performance and profitability.
ReplyDeleteBuilding a workforce of sound employees and managers who appreciate their self-worth and that of others contributes to positivity in the workplace. Emotional intelligence lays the groundwork for employees to flourish and build strong interpersonal relationships, empowering them to create a more meaningful and happier work culture.
ReplyDeleteIndeed, a good HR professional is someone who would be emotionally intelligent thus making fruitful interactions with different parts of the organisation, current employees, and future employees.
ReplyDelete