Artificial
Intelligence in HRM
Globally many
organizations are investing in innovations. As a result, technology keeps
growing and evolving with sophisticated systems to make human life much easier and
eliminating human errors. It is a must for organizations to adapt to new
technology to sustain the market.
What is
Artificial Intelligence?
Artificial intelligence (AI) refers to
the simulation of human intelligence by software-coded heuristics. (Frankenfield, J. 2023).
Artificial intelligence (AI) technology has remade the human resources (HR)
department, enabling HR professionals to leverage machine learning and
algorithms to streamline their work processes, reduce their biases, and enhance
their analysis and decision-making. (Siocon, G. 2023).
How Artificial
Intelligence can be used in HRM?
Majority
of HR leaders nowadays use AI across a wide range of tasks, like employee
records management, payroll, recruitment, onboarding and performance management.
In the future, AI may be able to hire and fire employees, as well as perform
more complex tasks like answering HR-related queries and communicating employees’
salary details etc. (Siocon, G. 2023).
Artificial Intelligence can be incorporated to identify
bottlenecks in employees’ productivity by keeping tabs on their online
movements.
“AI can monitor employees’ performance, behavior and engagement, providing HR
teams with valuable insights. It can analyze employee data, such as emails,
chats and work patterns, to detect signs of burnout, disengagement or even
misconduct,” (Siocon, G. 2023).
Limitations
of AI
Harvard Business school performed a survey and found
that 88 percent of HR executives learned that their tools reject qualified
candidates. The job descriptions have too many qualifications, which created a
long list of requirements for algorithms to check for in resumes. As a result,
the algorithm rejected many qualified job seekers who may be missing just a few
skills from the list. Another factor was a work gap in candidates’ resumes for
more than six months. These gaps may represent legitimate life events, like
pregnancy, military deployment or illness. (Siocon, G. 2023).
Consider data privacy and cybersecurity risks.
With a growing number of organizations using Artificial intelligence to store
business information, data security is critical now more than ever. HR must be
able to reassure employees that their personal information, like Social
Security numbers and bank details, are secured. (Siocon, G.
2023).
My OpinionNevertheless, AI has made HRM procedures much easier, there are some instances that HRM may have to consider employees’ psychological side & circumstances before taking any final decisions. If human too don’t involve in certain areas the decision would end up in employee dissatisfaction or disputes.
References
Frankenfield,
J. (2023). Artificial Intelligence: What It Is and How It Is Used. [online].
Available from https://www.investopedia.com/terms/a/artificial-intelligence-ai.asp.
[Accessed on 12 August 2023].
Siocon, G. (2023). Ways AI is Changing HR
Departments; Remember that AI has limitations. [online]. Available from https://www.businessnewsdaily.com/how-ai-is-changing-hr.
[Accessed on 12 August 2023].
Employee productivity and experience are expected to increase due to incorporating AI technology into the HR department. The organization may gain a complete picture of its employees' actions and tendencies by analyzing the data. This information may then be utilized to increase employee satisfaction by improving the work experience. Furthermore, AI may aid the HR department at every level of their professional activity, from early applicant shortlisting through performance evaluation. Integrating AI into HR management may thus assist the company in achieving overall efficiency and gaining a competitive advantage.
ReplyDeleteTrue! I completely agree with your conclusion that AI cannot evaluate human empathy indefinitely!
ReplyDeleteWhile Artificial intelligence can automate many tasks traditionally done by HR professionals, it is important to note that Artificial intelligence can not replace the human touch entirely. HR professionals will still be needed to provide a personal touch, make strategic decisions, and manage complex issues that cannot be automated.
ReplyDeleteAI is powerful tool that is being used by most of the companies now a days. However, AI alone can work only for a certain extent. A human involvement is always necessary for the department like HRM.
ReplyDeleteYes, that can help automate HR processes, from identifying top job candidates and predicting strategic hiring periods to personalizing employee training experiences and streamlining routine HR interactions.
ReplyDeleteArtificial Intelligence (AI) is increasingly being integrated into many industries and fields of work. It can be integrated into HRM in the ways you described so that organisations can reap the maximum benefits of it.
ReplyDeleteAs this post we can summarize Artificial intelligence, which is one of the most advanced and growing technologies today, has helped a lot in improving the HR department. AI automates and completes the majority of low-value HR tasks so that more attention may be focused on the strategic scope of work.
ReplyDelete